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Responsible Gaming

Responsible gaming is the principle that ensures gambling remains a conscious and enjoyable entertainment activity, not a source of harm. At lucky7even (available via lucky-7-even.com), we are fully committed to supporting all players in making informed, self-controlled decisions about their play. Our team provides comprehensive resources, tools, and direct assistance to foster safe gaming behaviour and to help prevent gambling-related problems at every stage.

Risk Awareness

OBSERVE: Gambling, while an entertainment form, can present risks if not approached mindfully. Knowing the signs of risky behaviour is essential for personal well-being.

EXPAND: Players may overlook early indicators of harmful play. Recognising these signs, assessing one's habits, and intervening early can protect individuals from developing gambling issues. Australian standards require explicit player information on potential harms and self-evaluation mechanisms.

REFLECT: The following are common signs of potential gambling addiction. Consider whether any reflect your current behaviour:

  • Frequent betting or playing longer than intended
  • Difficulty reducing or stopping your gambling activities
  • Preoccupation with casino games even when not playing
  • Neglect of work, studies, or family responsibilities
  • Borrowing money to gamble or chasing losses
  • Lying about gambling amounts or time spent

Self-Assessment Test

  1. Do you often gamble for longer than you plan?
  2. Have you tried (and failed) to limit your gambling?
  3. Has gambling caused you financial difficulties?
  4. Do you ever feel restless or irritable if you cannot gamble?
  5. Has your gambling affected relationships with friends or family?

If you answered "yes" to any of the above, consider utilising the responsible gaming tools and resources offered by lucky7even via lucky-7-even.com, and seek support as needed.

Legal Obligation: As required by Australian authorities, all players must be proactively informed about problem gambling risks, self-testing tools, and opportunities for early help.

Limits & Tools

OBSERVE: Setting gambling limits is a protective measure endorsed by AU legal frameworks, mandating online casinos to provide accessible self-limitation options.

EXPAND: At lucky7even, limits empower players to manage time and money spent on gaming, in strict compliance with AU regulation and best industry practices. We provide adaptive tools within your personal account, always accessible at lucky-7-even.com.

REFLECT: The tools outlined below help ensure a safe and enjoyable experience:

Deposit Limits

  • Daily, weekly, and monthly limits can be set via your Personal Account dashboard.
  • Log in, navigate to "Responsible Gaming" or "Limit Settings."
  • Enter the desired monetary maximum for each period (e.g., $100/day, $500/week). Limits take effect immediately upon confirmation.
  • AU law requires clarity and irrevocability of limits for a predefined minimum period (no quicker than 24 hours reduction in limit, increases typically after 7 days).

Time Spent Limits & Session Timers

  • Access session controls in your "Account" under "Responsible Gaming."
  • Set daily or session time limits-e.g., maximum 2 hours per day. Once reached, play is automatically stopped and you must log out.

"Time-Out" or Breaks

  • Temporary breaks (24-72 hours): In your "Responsible Gaming" dashboard, select the "Time-Out" option, choose your desired pause duration, and confirm the setting.
  • During the selected break, access to your account and all play functions is suspended. This is in accordance with Australian best practices and consumer protection regulations.

Legal Obligation: All tools are implemented per AU standards, with additional procedural safeguards and information notices as required under the Interactive Gambling Act 2001 (Cth) and associated regulations.

Self-Exclusion

OBSERVE: Self-exclusion is a formal player protection mechanism mandated in Australia and recognised under Curaçao iGaming compliance. lucky7even enables full voluntary self-exclusion at lucky-7-even.com, safeguarding user rights and well-being.

EXPAND: Self-exclusion allows you to block access to all gambling services on a temporary or permanent basis. This process is fully confidential and obligatory for all accredited operators under AU law.

How to Self-Exclude

  1. Access Self-Exclusion:
    • Log in at lucky-7-even.com
    • Navigate to "Account" > "Responsible Gaming" > "Self-Exclusion"
  2. Choose Exclusion Duration:
    • Select either temporary (minimum 6 months) or permanent/lifetime exclusion.
    • Confirm the specific period. For a permanent block, acknowledge full deactivation terms.
  3. Confirm & Receive Support:
    • Review the confirmation summary and accept terms. Our responsible gaming team is available for any questions during the process (contact below).

Consequences of Self-Exclusion

  • You cannot access or use your account until your exclusion period ends or, for permanent exclusion, ever again.
  • All gaming, deposit, and promotional activities are immediately suspended.
  • Any remaining funds may be withdrawn in accordance with lucky7even's refund policy and AU consumer protection guidelines (requests processed via support).
  • Your account will not be reinstated until the exclusion period lapses, and only following a reactivation request (if applicable).

Legal Advice: AU law requires that the operator prevents logins and marketing contact during this period. Support is available at all times for further guidance.

Contact: See "Contact & Feedback" for direct communication channels to the responsible gaming team at lucky7even.

Support Resources

OBSERVE: Access to qualified support is integral for responsible gaming, as mandated by industry and Australian legal standards.

EXPAND: The following organisations offer confidential advice, crisis support, and counselling for gambling-related issues. lucky7even provides these external contacts so players may seek help independently at any time.

  • GAMCARE: UK-based, expert guidance, live chat, information, and referral services for all forms of gambling harm.
  • Gamblers Anonymous Australia: Peer-support group meetings, online forums, and self-help tools.
  • Gambling Help Online (Australia): 24/7 confidential online chat and phone support, tools for self-assessment, counselling, and crisis advice.
  • National Debt Helpline (Australia): Financial counselling for individuals affected by gambling.
  • European Gambling Therapy: Online support, discussion boards, and live therapy (international).

Each service operates independently from lucky7even, ensuring impartial support to all players and affected individuals in Australia and worldwide.

Help for Family

OBSERVE: Gambling-related issues often affect not only the individual but also family members, partners, and close friends. Informing family on how to intervene appropriately is part of comprehensive player protection under AU regulations.

EXPAND: Addressing gambling harm requires understanding, communication, and the right support mechanisms for those impacted by a loved one's behaviours.

How to Support Loved Ones

  • Choose a private, non-confrontational moment to express your concerns.
  • Use "I" statements (e.g., "I am worried about you..."), and listen without judgement.
  • Encourage the person to use lucky7even's responsible gaming tools, including self-assessment and self-exclusion.
  • Offer to accompany them to professional help or provide information on the support resources listed above.

Family Support Groups & Next Steps

It is strongly recommended to consult a licensed psychotherapist or healthcare professional. Immediate advice is also available from the listed hotlines.

Operator's Commitment

OBSERVE: Responsible gaming is a core operational duty of lucky7even, reinforced by continuous auditing and risk assessment in accordance with AU compliance standards as well as the regulatory oversight defined in the Curaçao jurisdiction. Internal protocols mandate active safeguarding of all client interactions conducted via lucky-7-even.com.

EXPAND: lucky7even applies advanced behavioural analytics within our gaming platform to monitor for patterns associated with risky or problematic gambling. Our automated and manual processes ensure prompt intervention and communication in line with consumer protection statutes.

Internal Risk-Check and Player Protection Procedures

  • Automated behaviour analysis identifies high-risk betting, extended play, and excessive deposit patterns.
  • Warning messages are triggered proactively if increased risk or harmful play trends are detected.
  • Support team intervention is initiated if repeated or significant risk indicators arise, including direct outreach to the player with assistance information, self-exclusion reminders, or tailored limitations.
  • All procedures comply with AU legal mandates, including requirements for risk flagging, data privacy, and prescribed player safeguards. Review cycles and staff compliance training are carried out at least annually, with next cycle due in 2025.

Conditions for Operator-Initiated Contact: lucky7even support may initiate contact when:

  1. Significant or sustained deviations from typical play are algorithmically detected.
  2. Multiple failed limit settings or exclusion attempts are registered.
  3. Player's account shows financial signs of distress or payment problems.

Where appropriate, lucky7even may temporarily suspend services pending review. All actions strictly comply with privacy laws and documented regulatory requirements.

Regional Compliance Note: In line with requirements under the Australian Interactive Gambling Act 2001, player data is managed confidentially; all interactions are documented for regulatory review.

Updates

OBSERVE: Players must be kept aware of all changes to responsible gaming protocols, terms, and available resources.

EXPAND: lucky7even communicates policy updates:

  • Directly to registered players via e-mail to their on-file address
  • Through clearly visible announcements and banners on relevant sections of lucky-7-even.com

REFLECT: It is the user's responsibility to remain informed of these changes. All material amendments are made in full compliance with AU regulatory notification requirements and take effect no sooner than seven (7) days following notice, unless urgent regulatory action is mandated.

Last updated: 13 June 2025

Contact & Feedback

OBSERVE: Prompt access to the responsible gaming team is a core principle of regulatory compliance and best practice.

EXPAND: For self-control assistance, policy clarification, or support with any responsible gaming feature, please contact lucky7even's compliance team directly at:

Feedback is encouraged. Requests for self-exclusion or additional support may also be lodged through the online form; these are reviewed by our responsible gaming officers for action in compliance with both Curaçao and AU law. Postal correspondence is not offered for responsible gaming inquiries.

Responsible Gaming Contact Author: Chloe Miller (Compliance Officer)

Legal Disclaimer: All responsible gaming policies implemented by lucky7even at lucky-7-even.com are fully compliant with the regulatory standards of Australia (Interactive Gambling Act 2001, national and state consumer protection agencies) and the Curaçao iGaming authority as of June 2025. This page is for informational purposes and does not constitute legal advice.