Contact Us

OBSERVE: This section outlines the official communication channels for users of lucky7even, with explicit adaptation to Australian (AU) regulatory requirements and integration of all provided factual and corporate data. EXPAND: The content includes detailed instructions, privacy and security obligations, and jurisdictional compliance clauses, ensuring transparent, secure, and effective communication. REFLECT: The following information defines not only how users can contact lucky7even via lucky-7-even.com, but also their rights and applicable procedural safeguards as per AU laws and the casino's global licensing framework.

User Support Channels & Contact Procedure

• Contact Form: Users requiring assistance can reach out via our secure online contact form below. To ensure privacy and regulatory compliance, only your name, a valid email address, and a brief, non-sensitive description of your request should be submitted. Sensitive personal data or payment information should never be included in open text fields.
• Response Commitment: Our support team strives to reply to all enquiries within one business day, in alignment with standard industry service level benchmarks. For time-sensitive matters, utilize our live chat or direct phone line where available. Please note that support services are offered continuously, 24/7, in accordance with AU consumer protection standards.

Corporate and Legal Contact Information

• Official Website: All official communication regarding lucky7even must be conducted exclusively via https://lucky-7-even.com. Third-party or unverified contact points are not authorized.
• Headquarters & Legal Address: Scharlooweg 39, Willemstad, Curaçao. Legal entity registered as Hollycorn N.V., registration number 144359. This address serves for regulatory correspondence (not for player or AU-specific consumer service matters).
• Licensing Information: lucky7even operates under a Curaçao-issued iGaming/online casino licence (validity prolongated for 2025). The regulatory authority details can be clarified upon request, in compliance with cross-jurisdictional transparency obligations.
• Regional Presence (AU): While headquartered in Curaçao, lucky7even provides services to clients in Australia. All local gambling communications, disputes, and support must reference AU law and applicable international agreements.

AU Regulatory Compliance and User Rights

1. Primary Requirement: All communication with users in Australia is conducted in accordance with the Interactive Gambling Act 2001 (Cth) and any other relevant Commonwealth or state-level regulations. lucky7even ensures all customer support communications are clear, accessible, and respectful of local consumer rights, including privacy and responsible gambling safeguards.
2. Procedural Steps:
   • Users should submit their queries exclusively via the official contact form, live chat, or documented phone channels listed on https://lucky-7-even.com.
   • Upon receipt of a legitimate enquiry, our team records and acknowledges each request in compliance with AU data retention and privacy requirements. Personal data collected is processed strictly under applicable privacy laws, including, where the Privacy Act 1988 (Cth) applies, the Australian Privacy Principles (APPs).
   • If a request involves responsible gambling, dispute resolution, or suspected misconduct, it will be escalated to an appropriately qualified compliance officer. Users will be informed of the escalation and expected timeframes.
3. Legal Protections:
   • Data Privacy: Information provided via the contact form or alternative support channels will be securely processed and retained in accordance with global data protection standards and AU privacy legislation. Data is never sold or released to third parties without express legal justification.
   • Right to Redress: Australian users have the right to raise formal complaints regarding account access, financial transactions, bonus conditions, and service quality. Formal complaints may be submitted via the contact form; escalated matters may follow internal as well as externally prescribed (e.g., regulator-referred) dispute mechanisms.
   • Dispute Resolution: In case of unresolved disputes, users may request written documentation of all communication and have the right to pursue further redress via appropriate regulatory or ADR (Alternative Dispute Resolution) channels, consistent with AU gambling law and Curaçao licence conditions.

Contact Form - Submission and Legal Information

Legal Disclaimers and Notices

• Privacy & Data Protection: All information submitted via the contact form is subject to the Privacy Policy of lucky7even and is processed in compliance with applicable AU and international privacy standards. Users may request to access, correct, or delete their personal information as permitted by law.
• Limitation of Liability: Communications submitted via the contact form do not create binding agreements, legal advice, or contractual relationship. For urgent matters, utilize live chat or direct support channels. lucky7even is not responsible for communication delays outside its control, including network or technical issues.
• Jurisdictional Warning: Services are rendered in compliance with Curaçao and AU gambling regulations. It is the user's responsibility to ensure gambling is lawful in their region. lucky7even reserves the right to decline or reroute certain communications where required by regulatory or licensing conditions.

Regional Compliance Note: All user-facing operations and customer support interactions on lucky-7-even.com are continuously audited to adhere to the latest AU regulatory updates, with licence validity secured for 2025. For the most current compliance information or formal regulatory correspondence, refer exclusively to the details provided herein or contact our legal department via the official website channel.